Refund policy

Refund & Returns Policy

We want you to love your Kingdom Goods Co. piece. Here's how returns and refunds work.

Faulty, damaged, or incorrect items: If your item arrives damaged, faulty, or different from what you ordered, contact us within 30 days of delivery at office@kingdomgoodsco.com with a photo of the item and your order number. We'll arrange a replacement or full refund — no need to send anything back. This is in line with your rights under Australian Consumer Law, which guarantees products are of acceptable quality and match their description, regardless of any other terms in this policy.

Change of mind: As items are made or sourced to order, we're unable to offer refunds for change of mind once an order has entered production or shipped. Please choose carefully, especially with sizing on apparel and jewellery.

Sale items and gift cards: These are final sale and not eligible for refund unless faulty.

European Union 14-day cooling-off period: If your order is shipped into the EU, you have the right to cancel your order within 14 days of delivery for any reason, without justification. Contact us at office@kingdomgoodsco.com within that window to arrange this.

How to request a refund: Email office@kingdomgoodsco.com with your order number and details of the issue. We aim to respond within 2 business days.

Refund processing: Approved refunds are returned to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us and we'll look into it.